Last updated: September 2026
Orenlisse (“we,” “us,” or “our”) operates Orenlisse.com. We create comfort-focused and ergonomic products, and we believe privacy should feel just as clear and supportive as the products we make.
This Privacy Policy explains what personal information we collect, how we use it, how we share it, and the choices you have.
Information We Collect
Information you provide to us
When you place an order, contact us, sign up for emails, or otherwise interact with Orenlisse, we may collect:
- Your name
- Email address
- Shipping and billing address
- Phone number, if you provide it
- Order details and purchase history
- Customer service messages and any information you choose to include in them
- Marketing preferences, such as whether you signed up for our emails
Payment information is processed securely by our payment providers, including Shopify Payments and/or Stripe. We do not store your full payment card details on our own systems.
Information collected automatically
When you visit Orenlisse.com, we may automatically collect certain information about your device and browsing activity, including:
- IP address
- Browser type
- Device type
- Pages or products viewed
- Referring website or source
- Approximate location based on your device or IP address
- Cookie, pixel, and similar tracking information
This helps us understand how visitors use our site, improve the shopping experience, prevent fraud, and measure the performance of our marketing.
How We Use Your Information
We use personal information to:
- Process, fulfill, and ship your orders
- Send order confirmations, shipping updates, and customer service messages
- Respond to questions, returns, exchanges, and support requests
- Improve our website, products, and customer experience
- Detect and prevent fraud or security issues
- Send marketing emails if you have opted in
- Show or measure ads, including on platforms such as Google, Meta/Facebook, and Instagram
- Comply with legal, tax, accounting, and business obligations
Cookies, Analytics, and Advertising
We use cookies, pixels, and similar technologies to help our website work properly, remember preferences, understand site traffic, and support advertising.
Some cookies are necessary for the site to function, such as checkout and cart features. Others help us understand how people use our site or allow us to show ads that may be more relevant to your interests.
We may work with advertising and analytics partners, including Shopify, Google, Meta/Facebook, Instagram, and similar providers. These partners may collect or receive information from your browser or device, such as pages viewed, products viewed, purchases, cookie identifiers, IP address, and other online activity.
Advertising measurement and customer matching
When you interact with our website or make a purchase, we may share certain information with advertising partners such as Meta/Facebook and Instagram to measure advertising performance, attribute purchases to advertisements, and improve the relevance of our advertising. Depending on the services we use, this information may include your name, email address, phone number, approximate location, IP address, device and browser information, pages or products viewed, cart activity, checkout activity, and purchase information.
We may use technologies such as the Meta Pixel, advanced matching, and server-side technologies such as Meta’s Conversions API for these purposes. These activities are subject to your privacy choices and applicable law.
We do not sell your personal information for money. However, under certain U.S. state privacy laws, sharing information with advertising partners for cross-context behavioral advertising may be considered a “sale,” “sharing,” or “targeted advertising.”
You can manage or opt out of certain cookies and advertising choices through:
- Our cookie preferences tool, if available on the site
- Your browser settings
- The privacy settings on advertising platforms such as Google, Facebook, and Instagram
- The Your Privacy Choices or Do Not Sell or Share My Personal Information link on our site, where available
- A Global Privacy Control signal, where required by applicable law
If you visit our site with Global Privacy Control enabled, we will treat that signal as a request to opt out of activities that may be considered a “sale,” “sharing,” or targeted advertising for the browser and device you used, where required by applicable law.
How We Share Information
We share personal information only as needed to operate Orenlisse, provide our products, improve our site, and comply with legal obligations. This may include sharing information with:
- Shopify, our e-commerce platform
- Payment processors, such as Shopify Payments and/or Stripe
- Shipping and fulfillment providers, so your order can be delivered
- Email and marketing providers, such as Klaviyo or similar tools, if we use them
- Analytics providers, such as Google Analytics
- Advertising partners, such as Google, Meta/Facebook, and Instagram, for advertising measurement, attribution, audience matching, and targeted advertising where permitted by applicable law
- Customer support or business operations providers
- Professional advisors, such as accountants, attorneys, or insurers
- Government, legal, or regulatory authorities, when required by law or necessary to protect our rights
We may also share information in connection with a business transaction, such as a merger, acquisition, financing, reorganization, or sale of assets.
Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.
For example, order records may be retained for tax, accounting, fraud prevention, and legal purposes. Marketing information is kept until you unsubscribe or request deletion, unless we need to keep limited information to honor your request.
Your Choices and Privacy Rights
Depending on where you live, you may have rights to:
- Request access to the personal information we have about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Request a copy of your personal information
- Opt out of targeted advertising, sale, or sharing of personal information
- Withdraw consent for marketing emails
- Appeal a privacy request decision, where applicable law provides that right
You can exercise these rights by emailing us at support@orenlisse.com
We may need to verify your identity before completing certain requests. We will respond within the time required by applicable law, and we aim to respond within 30 days whenever possible.
We will not discriminate against you for exercising your privacy rights.
Marketing Emails
If you sign up for Orenlisse emails, we may send you product updates, offers, and brand news. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at support@orenlisse.com.
Even if you unsubscribe from marketing emails, we may still send you non-marketing messages, such as order confirmations, shipping updates, return updates, and customer service responses.
Children’s Privacy
Orenlisse is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us at support@orenlisse.com, and we will take appropriate steps to delete it.
Security
We use reasonable administrative, technical, and physical safeguards to help protect personal information. This includes SSL encryption on our website and secure processing through trusted service providers.
However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.
International Visitors
Orenlisse is operated from the United States. If you access our site from outside the United States, your information may be processed in the United States or other countries where our service providers operate.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before sharing information with them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date above. Continued use of our site after an updated policy is posted means the updated policy applies to your use of the site.
Contact Us
For privacy questions or requests, contact us at:
Email: support@orenlisse.com