Last updated: September 2026
Processing Time
Orders are processed and prepared for shipment within 1-2 business days of being placed. You'll receive a confirmation email immediately after purchase and a separate shipping notification with your tracking number once your order ships.
Orders placed on weekends or public holidays will begin processing on the next business day.
Delivery Time
Once shipped, orders to the United States typically deliver within 7-10 business days. This window accounts for the full journey from our fulfillment center to your door.
We currently ship to the United States only. International shipping may be added in the future.
Shipping Costs
Shipping is free for every order.
Order Tracking
Every order is sent with a tracking number. Once your order ships, you'll receive an email with a link to track your package in real time. If you haven't received tracking information within 5 business days of your order, please contact us at support@orenlisse.com.
Delays & Issues
Delivery estimates are provided in good faith but are not guaranteed. Occasional delays may occur due to carrier volume, customs processing, or circumstances outside our control. If your order has not arrived within 20 business days of the shipping notification, please reach out and we'll investigate and make it right.
We are not responsible for packages marked as delivered by the carrier but not received. In these cases, please first check with neighbors and your local post office, then contact us for next steps.
Lost or Damaged Orders
If your order arrives damaged or is confirmed lost in transit, contact us at support@orenlisse.com within 30 days of the expected delivery date. We'll send a replacement or issue a full refund at no additional cost to you.